When you decide you need help with managing your information, you need to ensure that your data is safe and secure. This is especially true with SaaS applications, which store data and information in the cloud, rather than on-premise, and typically reduce costs as well as speed up and streamline operations.
But how do you ensure that your data will be safe and secure?
Verify your security needs
Determine the exact level of security your data and applications require and see if a SaaS vendor could conform to the access and identity management standards of your company so that they seamlessly integrate with your SSO (single sign-on) architecture and access management, among others. Other companies like Meta SaaS take this a step further in terms of providing visibility into all the SaaS applications being used in your company at any given time.
Test your provider’s reliability
Check the SaaS vendor’s security measures, paying close attention to physical safety and access of their personnel. Physical security must ideally include safeguards against hacking, flooding, and fire, as well as disaster recovery and co-location.
Likewise, ask if they security measures in place with regards to who could access your data and why certain personnel are allowed to do so.
Measure response and restoration
Assess the vendor’s notification, incident response, and restitution procedures. Particularly, ask about guarantees about incident response and potential consequences to your data, and how they will manage a natural disaster or hacking incident.
Ask also if you will get notifications and what will happen if someone hacks their infrastructure; do they have safeguards for that?
Inquire about post-contract scenarios
Ask what will happen to your data once your contract ends. Ensure that your contract stipulates detailed processes of how they will deliver your data when your contract ends, and you do not renew your contract with them.
Agree on accountability
Determine the legal consequences if anything goes wrong. For example, who will be liable if they lose your data or someone stole it. Your contract should indicate specific consequences if a SaaS vendor fails to secure your data.
Put simply, you need to make certain a potential SaaS vendor could deliver the right security features to meet your organization’s security requirements. Specify all your needs in your SLAs (service level agreements) and persistently enforce your security standards.